Do you wash trucks? Yes. However, the height limit at Tunnel car washes is 84". Our self-serve wash bays in Kennewick are 13 feet 4 inches. Please note that we cannot wash trucks with "dualies."
Do you take credit cards? Yes, major credit cards are accepted at all locations (as well as cash and ApplePay). *If you have an additional $5 charge pending on your account after using one of our Self Serve at Kennewick location, it is an Authorization Charge from your financial institution, it will eventually drop off your account. If you have any immediate questions about the pending Authorization Charge, please contact your financial institution. If it is still showing up after 5 business days please reach out to us to look into the issue for you.
Are tunnel car washes safe for ski or roof racks? In most cases, roof racks are safe to take through a tunnel car wash. Before entering the wash, inspect your roof rack to make sure it is securely attached to your vehicle and has no protruding attachments. However, it's always better to be safe than sorry. If your roof rack is larger, more complex, or protruding from your vehicle we suggest you remove it completely prior to entering wash bay.
Is the wash safe for convertibles? Yes, please make sure the roof is properly latched.
Does Blue Dolphin Car Wash operate any wash franchises? Not at this time.
How often should I wash my car? We advise our customers to wash their vehicles any time they are dirty. Dirt works into the paint and deteriorates the surface of the paint due to many types of pollutants in road dirt. It is best to remove insect residue, bird droppings, and other residue as soon as possible to prevent damage to your vehicle's paint.
Is it safer to wash your car by hand at home? Rags and sponges used in driveway washing inevitably become impregnated with tiny particles of grit and can scratch your vehicle's surface. Furthermore, garden hoses typically have inadequate water pressure to remove all the soap film, letting it 'bake' into the finish and work its way into the paint for days afterward. In fact, professional studies have shown that the good old driveway car wash is one of the worst things that can happen to a car's factory paint job.
What's so bad about driveway/alley car washing? Since storm drains are not a part of the wastewater system, materials emptied into them do not go to wastewater treatment facilities. Driveway car washing not only introduces chemicals from soaps and detergents into the water system, it also loosens toxic particles that have accumulated on your car, such as lead, phosphates, motor oil, asphalt, and antifreeze and releases them directly into our streams and lakes.
I have to give a HUGE shout out to the manager Amanda here!!! She went above and beyond for the customer which is rarely seen nowadays. An incident occurred which caused me to be very upset and stressed. She handled it with such professionalism, even when I wasn't being the nicest lol. I wish more people were like her!
Edit: 11-14-10 changed my 1 star to 4 stars for excellent customer service. I recieved a personal call from the regional manager who sent someone to look at the machines and offered to replace my $4 in tokens. She was very appreciative of the information and I will DEFINITELY go again next week to vacuum and wash my minivan. The advertised price for vacuuming your car is one token $1 equals one token. It cost me two tokens to vacuum my car for 5 minutes. I needed more time so had to add an additional token but needed another one (2 more). I've driven by this place many times and haven't stopped before today. I did call the advertised phone number if there was a problem or question and so far have not gotten a response I will update my opinion of this business as soon as I get a response.
Blue Dolphin Car Wash currently has 2 locations Kennewick WA and Woodinville WA. The first location opened in 2017. We at Blue Dolphin care deeply about our friends within the communities we serve, as well as offering the best results and customer service.